Help Desk services are provided by the Managed Service Provider (MSP). The MSPs will have multiple NOC in different shifts to provide 24-hour support in all 7 days. As the customer reports the problem to the NOC, the issues are related to the relevant technical level. Each technician can track and control different issues with the closed feedback cycle for the customer.
NOC technicians monitor the customer environment to achieve productivity time efficiency and to actively resolve issues without the customer’s understanding. Antivirus, malware, antispam, hardware software and regular OS updates are made to reduce service and security issues.
What can you expect in a managed help desk service provider?
The right Helpdesk service provider provides 24/7 technical support to your customers to solve their problems and all the helpdesk features you need. Faster and more comprehensive support will be provided at a lower cost than a customer can provide to your own staff. By using your access to your MSP security professionals, you can better control your network security risks, including the risks inherent in BYOD. Customers will enjoy better performance, which increases organizational efficiency.
Some Features of Help Desk
- Manage events and response requests using the appropriate taxonomy and priority codes
- Support for desktops, laptops, mobile devices, servers, storage, network devices, and more
- Support for Windows, Mac, and Linux operating systems
- Service asset and configuration management, knowledge management and change management
- The level of service is guaranteed by the SLA
- Resolve events and counter-requests as quickly as possible
- Increase the number of unresolved events and service requests promptly
- Best-in-class customer service
Service Desk and Remote Support
The superior and spacious help center has many additional benefits. Utilizing effective remote support from our state-of-the-art facilities to manage a business provides high customer satisfaction at a much lower cost than site-level support. Request problems can resolved by the phone call.
Our Service Desk Agents have the talent, knowledge and experience to assist customers with all IT-related issues. Their continuous training and up-to-date knowledge of the latest industry and tools enable them to solve problems quickly and accurately. We can still help with off-the-shelf software and standard IT tools such as support for custom applications with the scripts and answers you provide.
Customers can always call our support number for free and connect directly to a skilled professional who is ready to answer the call. From resource identification to software resolution and system audits, our teams can quickly identify the global nature of your counter request and enable case and problem management effectively through a proven and cost-effective management strategy.
High Skilled Problem Solvers
Additional staff have higher education and certificates. He received extensive training in solving technical problems and solving problems quickly.