Which Type of Queue Management System is Right for Your Business

There are many types of queue management systems available, but which is right for your business? Here are some considerations to keep in mind:

Biometric Facial Recognition

Traditionally, queue management systems have been considered valuable sources of business intelligence. However, recent advancements in machine learning and artificial intelligence are beginning to change the way customers are managed. Facial recognition technology can now identify customers, greet them at a kiosk, and even remember the last service they requested. It can also used to push customer data and information to an agent dashboard to expedite the process of service delivery. Its benefits are numerous and are outlined below.

When implemented in a queue management system, biometric facial recognition can identify customers and request feedback from them. Many modern systems have an in-built customer feedback module. Facial recognition systems relay customer feedback from the queue management system to a feedback screen. These screens installe near counters and can display a personalized message. These systems are particularly beneficial in airports where customers are transferring from planes. Further, they can identify high-value customers, VIPs, and other customers who require special treatment.

Priority Queueing

Queue management is an effective way to improve customer service, reduce wait times, and streamline operations. A recent study shows that 72% of consumers value the time of the service provider. Customers want to get in and out of lines as quickly as possible, with minimal effort. Queue management helps you do all this by eliminating the possibility of joining the wrong line. It also allows you to inform visitors of their exact position in the queue. It helps you manage crowds and prevents registration after closing hours.

Customers hate waiting in lines. In fact, if you are facing a long wait time, 70% of your customers will abandon their purchase and leave. Without queue management systems, your customers may feel frustrated, confused, and hesitant. In addition, a queue management system can help you measure the footfall numbers, which shows how well your marketing efforts are paying off. Once you know where your customers are, you can allocate resources and optimize your services based on the data you collect.

Digital Terminals

A digital queue management system can help businesses reduce wait times, both real and perceived. By displaying estimated wait times, relevant product information, and calling customers forward, a digital queue management system can improve customer service and decrease perceived wait times. Businesses can also increase customer satisfaction by creating innovative products and services. In addition, these systems can improve employee productivity by automating data collection and solution tracking. The following are just a few of the benefits of using digital queue management systems.

Mobile-friendly queue management systems allow customers, guests, and users to join and leave the queue. These systems are integrated with a mobile-compatible queue and alert users when they’re next in line. This allows staff to focus on the next customer or guest. They can even integrate media displays to reduce perceived wait times. These systems can be integrated into existing queue management systems or can be completely stand-alone. They’re perfect for any business with a mobile-friendly customer-facing environment.

Flexible Queue Management System

Queue Management Systems are very flexible and can be implemented on any kind of platform, including web-based applications. A flexible queue management system can be implemented to help businesses manage customers, provide real-time monitoring, and match customers with the most appropriate person or service. It should also be able to provide push notifications to customers. This is especially helpful in situations where customers have to wait for an extended period of time to the server. Some queue management systems can also provide historical data for staffing needs.

By using a queue management system, customers can spread out and move to other areas if they need to. Customers with appointments can move to the front of the virtual queue if they have to wait long for their turn. Similarly, virtual queues can allow customers to move back and forth without losing their place. This feature of flexible queue management can prevent customer switchover and increase customer loyalty. These systems can help businesses manage their costs and space better.


The best queue management systems are flexible enough to accommodate more than one line in a single location. Snake lines are a common example, but there may also be several lines for different types of customers. Similarly, a bank branch must cater to many different types of customers, so one queue would not be sufficient to meet all these different needs. A robust queue management system can support multiple lines and ensure that employees are aware of when a customer needs to check in and when they can begin.

An efficient congestion control method should gain weighted fairness and robustness against external disturbances. The initial values are critical because these affect the transient response. In this article, we present an internal model control robust queue management scheme that allows two degrees of freedom and can constrain the unwanted effects of large round trip time and external disturbances. This article also presents the design of a rate-based adaptive robust queue management system. This system is a promising alternative to conventional queue management methods.


A software-based queue management system (QMS) helps businesses to better manage their crowds and serve customers more efficiently. This queue management system measures customer demand and informs staff in real-time. It counts the number of customers waiting, and the length of time they’ve been waiting and can raise alerts at predetermined levels. Combined with algorithms and real-time footfall data, it allows businesses to respond quickly to the demands of customers, reducing the number of time customers spend waiting.

When selecting a queue management system, ease of use should always come first. If employees cannot use the system or are not taught how to use them, they’re unlikely to use it. Training employees can be costly, so look for an intuitive and easy-to-use system. The queue management system should also integrate with third-party applications, such as appointment booking systems. Integrated calendars, for instance, will allow you to sync your customers’ schedules with the system.

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