Ecommerce Chatbots to Improve the Shopping Experience

Shopping season is about to get started!

After all, Christmas Eve is knocking at the door!

What are your strategies to improve the customer experiences throughout the buyer’s journey in this season?

We would suggest staying upright with AI-powered chatbots. Introducing a live chatbot for website and social media, you can treat your customers with a stellar experience. This is something you can’t resist when it comes to upgrading your customer support solutions.

Stats and facts on chatbot customer services

Source: Worldwide; NMSC; 2019 to 2020

If you track down the stats and facts on chatbot customer service, you will witness 67% of global consumers use bots to interact with the brand for any query or issue. In fact, 40% of these customers do not care whether the interacting agent is a robot or a human, as long as they gain good experience.

Here we have listed down the few tricks and tips on creating attractive ecommerce chatbots and boosting the overall experience.

Steps to create attractive ecommerce chatbots

Use eye-catching greetings:

Adding eye-catching greetings to the chatbots makes the virtual assistant attractive for the customers. A short greeting can change the entire tone of the conversation, seeking the audience’s attention to a wide extent. It brings website engagement and grabs the visitor’s attention at first glance.

Personalization should be the priority:

Chatbots help you improve customer service. Since you are utilizing bots in place of human customer support agents, you should realize that consumers always get attracted to a friendly approach. It is easier for humans to understand the sentiment and deliver responses accordingly. However, with the use of AI & ML-based chatbots, you can expect to feature the same. Adding some personalized traits, you can meet all your customers’ expectations.

Provide product recommendations:

The best way to facilitate the purchasing decision is by sharing product recommendations with the customers. Whenever the customer uses a bot to shop desired product, the bot shows its efficiency in delivering top recommendations. Cross-selling and upselling are easier with these bots. This enhances the shopping experience and helps the buyers to make the right decision.

Engage customers with brand quizzes:

Chatbots are apparently designed with comprehensive FAQ software that keeps on updating the user’s knowledge with accurate data. Besides this self-service, you can use the bots to build strong brand engagement. The best way to do this is by running brand quizzes and setting up a lasting impression on the customers.

Streamline payment checkout process:

Customers often find the checkout process complicated as the payment section requires heavy information related to bank details. Creating a bot keeping the checkout process in mind is essential. It helps streamline the overall process and reduces manual risks.

Read more: AI Applications in Daily Life

Chatbots are the final key!

The better the customer experience, the better is the customer’s tendency to repeat the purchase. This gives high conversion rates and strong customer engagement in an ecommerce outlet.

Are you ready to introduce a live chatbot for website or social media?

Talk with your digital transformation consulting experts now and enhance your customer services!